
Sometimes you're met with a blank authenticator app or an authenticator that continues generating codes that are now invalid.įor any of the cases mentioned above, you will need to reference your emergency recovery codes to regain access to your account. You might have noticed that if you got a new phone, factory reset your phone, or delete your authenticator app that simply reinstalling the authenticator app you use might not be enough.

How do I remove/delete an account from the app?
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Download and install the Microsoft Authenticator app.Refer to Microsoft's useful guides for full details about installing the app and adding your account(s): Microsoft Authenticator on the Apple App Store.Microsoft Authenticator on the Microsoft store.Microsoft Authenticator on the Google Play store.

Where can I get the Microsoft Authenticator app?

This app can push a notification for use with multi-factor authentication and it can provide codes for verification use when you do not have cellular or wireless access. The Authenticator app is not required, but it is very easy to configure and use, and it is the recommended alternative to SMS text-based authentication. Consider installing the official Microsoft Authenticator app on your smartphone.
